Booking Terms and Conditions
Due to current Covid-19 conditions in Victoria, we are only accepting bookings by calling 03 5155 1735 between 9.00 am & 4.00 pm daily. Thank you for your understanding.
Thank you for your interest in staying at Prime Pet Friendly Tourist Park.
Please refer to the following conditions which apply to all reservations.
A non - refundable deposit of full accommodation for one night is required within 2 days of all bookings being made. For Peak periods, the first 2 nights is required. The full Balance is due and payable on arrival, or can paid by instalments if booked online. Cash, EFTPOS and Visa or Mastercard credit/debit cards are accepted on arrival. A $1.00 transaction fee is applied to all card payments.
Deposit refunds are not available. Cancellation Insurance is recommended & offered at time of reservation being made via email, or when booking online. Deposits may be transferred to another date, subject to availability and at Park Owners discretion. Transfers are only valid for 12 months from original booking date.
Minimum nights bookings may apply during long weekends, special events, Easter, school holidays etc.
It is your responsibility to advise of any changes to your booking prior to your arrival, including changes to the nights booked or number of Guests. Any change from your original booking may result in additional charges being made to your account.
Check in times are from 11.00 am for Sites and 1.00 pm for Cabins & Cottages. Arrival times must be estimated at time of making reservation or the day before arrival, and we prefer all arrivals during daylight hours. Late Arrivals may incur an extra fee after the Office has closed.
Check out time is before 10.30 am. This is to allow for cleaning and maintenance. Late check out may be available at certain times, & special half day rates may apply. Please ask park owners for more information the day before check out.
Valid Credit Card details will be requested for each reservation, as a guarantee that Cabins/Cottages, will be left in a clean and tidy condition and that our policy of no smoking has been respected. Any additional cleaning or repair costs incurred due to damage or smoking inside the Cabin/Cottage/Van, will be charged to your credit card.
All Pet Owners must sign and abide to our conditions of stay, on arrival.
Management reserves the right to change prices without notice, however all efforts will be made to honour price quoted when making a reservation.